Frequently Asked Questions

If you can't find an answer to your question, feel free to email us at hello@thetwopercenters.com

General

‣ The 2% Journal is divided into two sections - 1% for your morning and 1% for your evening. This equates to 2% for the day.

‣ The 2% Formula has been constructed to make growing from a place of gratitude and mindfulness a simple task.

‣ The 2% Formula consists of guided exercises that have been backed by proven scientific research and are based on the fundamentals of positive psychology.

‣ The 2% Formula was designed with two principles in mind: simplicity and effectiveness. 

Payments

We happily provide wholesale and corporate orders with exciting discounts. To learn more about our bulk pricing, send us an email at hello@thetwopercenters.com and we'll get back to you as soon as possible!

Returns

At The Two Percenters, we strive to provide our customers with the utmost satisfaction, that's why we offer a 6 Month Money Back Guarantee.

If you don't feel that The 2% Journal has elevated your happiness and helped shift your focus to the better things, simply email us at hello@thetwopercenters.com with your order number, name and detailed reason for the return.

Please note: To be eligible for a refund, we must receive the full copy of the journal. 

Shipping costs and the costs for planting a tree will not be included in the refund. 

Here at The Two Percenters, we are dedicated to providing products made of high-quality materials and crafted with the highest level of care. If you find that one of our items has a manufacturing defect, please don't hesitate to reach out to us at hello@thetwopercenters.com with a description and photograph so we can take swift action in resolving your issue!

Shipping

We ship worldwide from our warehouse in Melbourne, Australia.

Shipping Time Estimation

Australia Shipping Options:

Express (1-2 Business Days)
Standard (2-4 Business Days)

International Shipping Options:

International Standard (5-14 Business Days)
International Express (3-7 Business Days to Cities)

When the order has left the warehouse, we have no control of delays.

Processing Time

We aim to fulfill and ship all orders within 1-2 business days. 

When your order has been shipped, you will receive a confirmation email containing all the information of your order including tracking. If you have not received this email, please check your junk or email us at hello@thetwopercenters.com for assistance. 

Absolutely! Delivery around the globe is available from our warehouse in Melbourne, Australia. Shipping costs are determined during the checkout process.

For a speedy resolution to your address change, please email hello@thetwopercenters.com so that we can make sure it is updated before your order is shipped out.

You will receive a confirmation email once your order has been shipped. This will contain all your tracking details too.